Refund & Returns Policy
Last updated: 27.08.2026
Thank you for shopping with CardJinx.
We want you to be happy with your purchase. We therefore accept returns and refunds in accordance with the terms below. This policy applies to Pokémon TCG products, Riftbound cards, DragonShield Sleeves, and other products purchased through our website.
1. Returns & Refunds
You may request a return within 14 days of delivery.
To be eligible for a return:
- The item must be in its original condition.
- Sealed products must remain sealed and unopened.
- The item must not have been used, damaged, altered, or tampered with.
- You must provide your order number and, where requested, photos of the item.
Once your return request is approved, we will provide instructions for returning the item.
Please note: Due to the nature of trading card products, opened booster packs, boxes, sealed products, and other opened collectible products may not be eligible for return unless the item is defective, damaged, or incorrect.
2. Change of Mind
If you change your mind about a purchase, you may request a return within 14 days of delivery, provided the product is eligible for return and remains in its original condition.
Return shipping costs for change-of-mind returns are the responsibility of the customer unless otherwise required by applicable law.
3. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging where applicable
If the issue is confirmed, we may offer:
- A replacement, if available;
- A repair where appropriate; or
- A full or partial refund, depending on the circumstances.
Where the error or damage is our responsibility, we will cover reasonable return shipping costs.
4. Refunds
Once we receive and inspect an approved return, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method.
Refund processing times may vary depending on your payment provider.
We will not charge a restocking fee for approved returns.
5. Products That Cannot Be Returned
For hygiene, safety, authenticity, or collectible-product reasons, certain products may be excluded from voluntary returns where permitted by applicable law.
This may include products that have been:
- Opened or unsealed;
- Used or altered;
- Damaged after delivery;
- Tampered with;
- Returned without their original packaging or components.
Nothing in this policy limits your statutory consumer rights. If applicable law provides you with a right to cancel, return, repair, replace, or obtain a refund, those rights remain unaffected.
6. Order Cancellations
You may request cancellation of an order before it has been shipped.
If an order has already shipped, cancellation may no longer be possible and you may instead need to follow the return procedure above.
7. Chargebacks & Abuse
We reserve the right to investigate suspected fraud, fraudulent returns, payment abuse, or misuse of our returns process.
This does not affect your statutory consumer rights.
8. How to Request a Return
To request a return or refund, contact us at:
Email: contact@cardjinx.com
Please include your order number, the item you wish to return, and the reason for your request.
Do not send an item back without first contacting us and receiving return instructions.
9. Refund Processing Time
Once we receive your returned item and confirm that it meets the conditions set out above, we process approved refunds within 5 days.
Refunds are always issued to the original payment method. Depending on your bank or payment provider, it may take additional time after processing for the amount to appear on your account or statement.
10. Policy Updates
We may update this policy from time to time to reflect changes to our business practices or applicable legal requirements. The latest version will always be posted on this page.