Contact us
Write to us at contact@cardjinx.com. Email is the fastest route to us and it gives you a written record of whatever we agree.
What to include
If your message is about an existing order, please put the order number in the subject line and tell us the email address you ordered with. For anything about a damaged or incorrect delivery, attach photographs of the outer packaging and of the product as it arrived — that is what we need to sort it out without a second round of emails.
Before you write
Some questions are answered faster on the pages themselves:
- Shipping and delivery times — which countries we ship to and how long it takes
- Returns and refunds — the 14-day return window and its conditions
- Accepted payment methods — card, Revolut Pay, Paysafecard and gift cards
- Guides — what the sealed formats contain, how English and Japanese prints differ, how to store sealed product
- Terms of service
About CardJinx
CardJinx sells factory-sealed Pokémon Trading Card Game products, Japanese Pokémon imports, the Riftbound: League of Legends TCG and Dragon Shield sleeves. Orders are hand-packed and shipped from Germany across the European Union.
Our full company details, including the postal address and VAT number, are on the imprint page.